Remote Customer Service Representative/Dispatcher

Who We Are

Service Specialties, Inc. was founded in 1979 and remains committed to the values that have helped us grow from a small family-owned service business to a leading Northern Virginia residential HVAC and Plumbing contractor.

Positions Schedule

  • Monday: In the Chantilly office 8AM-5PM (one hour lunch break)
  • Tuesday-Friday: Remote work from home 8-5PM (one hour lunch break

Job Role

We are seeking a Customer Service Representative/Dispatcher that is positive, detail-oriented, and wants to join a successful team in Chantilly, VA. The CSR/Dispatcher's duties include but are not limited to:

  • Dispatching service technicians according to their schedule
  • Answering incoming service calls and adjusting technician s schedule as needed
  • Resolving customer issues in a prompt and courteous manner
  • Maintain customer satisfaction by investigating concerns, routing them to the proper staff and responding to special requirements
  • Match type of service required with availability, location and duration of service to maximize productivity, profitability and efficiency
  • Making outbound calls to keep the schedule filled and maintain the Company's membership base
  • Being a good teammate to coworkers
  • Educating customers on our Membership benefits to make them a lifelong customer

Requirements

  • Previous experience in a call center
  • Must be able to type ~70 wpm
  • MUST like talking with people and making them happy by using great communication skills
  • Ability to work independently as well as within a team
  • Be familiar with main cities and locations in Northern Virginia
  • Must be detail oriented and have the ability to think proactively

Remote Work Requirements

SSI will provide a laptop and cell phone but candidates must provide:

  • High Speed internet
  • Quiet Workspace with minimal background noise

Compensation

  • This job role is between $14-$18/hr based on experience
  • There are a lot of commission opportunities for this position as well which average an additional $100-$1000 per month

Benefits

  • Medical, Dental, Vision, STD, LTD & Life Insurance
  • 401k retirement with match
  • 7 Paid Holiday s per year
  • Paid Vacation & Personal Days
  • Continued education with periodic classes